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Risk Management Systems & Strategies
Spotlight Report December 2, 1996

Vendors "I-M"

ITT Specialty Risk Services Inc.
InfoRisk
Insurance Data Services
Johnson & Higgins
Jury Verdict Research
Kemper Insurance Co.
Lindsey Morden
Lumtron Technologies Inc.
MBA Inc.
MedView Services Inc.
Copyright© 1996, 1997 Business Insurance

ITT Specialty Risk Services Inc.

  • 55 Farmington Ave., Suite 300, Hartford, Conn. 06105; 860-520-2500; fax: 860-520-2503

    Risk management systems since: 1981.

    Parent: ITT Hartford Insurance Group.

    Software products:

    LASER (Loss Analysis System to Evaluate Risk).

    Price: $8,000 to $25,000.

    System requirements: IBM compatible PC system; operates in Windows. Online system.

    Customization optional.

    First installation: 1992.

    Total installations: 150; all in corporate risk management departments.

    Claims/coverages managed: General liability, property, workers comp, auto.

    Features: Claim management and risk analysis via online inquiry capabilities, access to adjuster's notes, e-mail communication, formatted and ad hoc report generation. Optional modules include risk financing for the development of loss triangle reports.

    User support: User groups/meetings*, on site training*, telephone assistance*.

    Staff: 24 total, 15 professionals.

    Clients: 50 total, all in corporate risk management departments. Sold systems to 50 clients in 1995.

    Officers: Dennis R. Replogle, president; Lonnie Maytubby, senior vp; Joanne D. Larson, vp-national sales/marketing; Holly Potvin, senior vp/director-field operations; Jim Leonard, vp-account management.

    Contact: Ruth Grande, director-risk managment information services, 860-520-2528.

    * Included in system price.


InfoRisk

  • 250 Boylston St., Boston, Mass. 02116; 617-437-0660; fax: 617-437-0812

    Risk management systems since: 1989.

    Software products:

    Arkrisk.

    Price: $15,000.

    System requirements: IBM compatible PC system; operates in Windows.

    Customization optional.

    First installation: 1989.

    Total installations: 80; 70 in corporate risk management departments.

    Claims/coverages managed: General liability, property, workers comp, auto, crime, marine.

    Features: Claims administration; manages exposures, loss control, policies and premium allocation; querying and reporting tools for analysis of risk management program across all lines of insurance; handles multiple languages and currencies; provides screen label customization.

    User support: User groups/meetings*, onsite training, telephone assistance seven hours per day*.

    Staff: 15 total, five professionals.

    Clients: 80 total, including 70 corporate risk management departments. Sold systems to 15 clients in 1995.

    Branch offices: London; Paris.

    1995 revenues: $1 million total. $900,000 from risk management information systems sales and services, 30% from software sales, 70% from software services.

    Officers: Olivier Adler, CEO.

    Contact: Cynthia Carroll.

    * Included in system price.


Insurance Data Services

  • 27461 Calle Arroyo, Suite 103, San Juan Capistrano, Calif. 92675; 800-996-9964; fax: 714-493-6987

    Risk management systems since: 1990.

    Parent: JenQuest Inc.

    Software products:

    The On Line Certificate Management System.

    System requirements: IBM compatible PC system; operates in Windows. Online system.

    Customization optional.

    First installation: 1995.

    Total installations: Five; all in corporate risk management departments.

    Claims/coverages managed: Management of incoming certificates to all coverages.

    Features: Provides online access to historical insurance and current insurance status for user's product and service vendors. Online access to image file of all certificates received. Certificates can be accessed online and imaged at user's remote location. Optional modules include contractor license monitoring.

    User support: User groups/meetings*, on site training*, telephone assistance*.

    Staff: Five total, three professionals.

    Clients: Six total. Sold systems to five clients in 1996.

    1995 revenues: 100% from software sales.

    Officers: Robert M. Ward, president; Jesse Krause, principal; Tim Wilkes, vp.

    Contact: H. Lee Roth, director-sales/marketing.

    * Included in system price.


Johnson & Higgins

  • 125 Broad St., New York, N.Y. 10004-2424; 212-574-7000; fax: 212-574-7099

    Risk management systems since: 1984.

    Software products:

    J&H*STARS.

    Price: $37,500.

    System requirements: IBM compatible PC system; operates in Windows.

    Customization optional.

    First installation: 1990.

    Total installations: 1000, all in corporate risk management departments.

    Claims/coverages managed: General liability, property, workers comp, auto, product liability, hospital professional liability, employers liability, E&O, D&O.

    Features: Data integration, claim administration, incident reporting, fee schedule review, check writing, executive reporting, graphical reporting, safety/loss control, financial/actuarial reporting, loss triangulation/development, policy management, diary, litigation management, customized premium allocation, client/server architecture, graphical user interface, online help, object linking and embedding, clipboard support and scanning capabilities.

    J&H*AUDIT.

    Price: $35,000.

    System requirements: IBM compatible PC system; operates in DOS or Windows.

    Customized system.

    First installation: 1994.

    Total installations: 50, all in corporate risk management departments.

    Claims/coverages managed: General liability, property, workers comp, auto, products liability, hospital professional liability, employers liability, E&O, D&O.

    Features: Can be customized to address any auditing need; focuses on workers compensation and casualty loss control needs; modules include J&H*Audit Designer, J&H*Audit Pro and J&H*Audit Tracker.

    User support: User groups/meetings, onsite training*, telephone assistance 10 hours per day*.

    Staff: 150 total, 120 professionals.

    Clients: 1,500 total. Sold systems to 100 clients in 1995.

    Branch offices: Los Angeles; San Francisco; Denver; Hartford and Stamford, Conn.; Washington; Atlanta; Honolulu; Chicago; Boston; Detroit; Minneapolis; Parsippany, N.J.; Charlotte, N.C.; Cleveland; Philadelphia; Pittsburgh; Nashville, Tenn.; Dallas; Houston; Richmond, Va.; Seattle; Toronto; London.

    Officers: Alan G. Page, director/chief information officer; Robert G. Petrie, senior vp; Paul Steinman, vp/manager-client systems; Patrick J. O'Neill, vp/national sales manager.

    Contact: Paul Steinman, 212-574-8199; Patrick O'Neil, 404-586-8340; Jeff Markowitz, 44-171-945-7820.

    * Included in system price.


Jury Verdict Research

  • 747 Dresher Road, P.O. Box 980, Horsham, Pa. 19044-0980; 215-784-0941; fax: 215-784-9639

    Risk management systems since: 1988.

    Parent: LRP Publications.

    Software products:

    JVR Case Evaluation Software.

    Price: $599.

    System requirements: IBM compatible PC system; operates in DOS or Windows.

    First installation: 1988.

    Claims/coverages managed: Casualty.

    Features: Claims administration, loss development, loss forecasting, reserve tracking, self-insurance comparisons and analysis, litigation management, claim value determination.

    User support: Onsite training, telephone assistance nine hours per day*.

    Staff: 30 total, 10 professionals.

    Branch offices: West Palm Beach, Fla.

    Officers: Ken Kahn, CEO/president.

    Contact: Gary Bagin, 215-784-0941 ext. 370

    * Included in system price.


Kemper Insurance Co.

  • 1 Kemper Drive, Long Grove, Ill. 60049-0001; 847-320-2000; fax: 847-320-2494

    Risk management systems since: 1976.

    Software products:

    KRMSystem.

    Price: $9,000.

    System requirements: IBM compatible PC system; operates in Windows. Online system.

    First installation: 1994.

    Total installations: 745; 104 in corporate risk management departments.

    Claims/coverages managed: General liability, property, workers comp, auto.

    Features: Managed care, litigation, reserve payment, claim activity and adjuster notes integrated into one system; loss prevention tracking and reserve tracking; incident, occurrence and claims management; user defined claim selection; safety and loss control tracking/reporting, report generation; ad hoc reporting and downloading capabilities; OSHA 200 reporting; viewing of checks; data input capabilities from other sources, insurance and risk management analysis available through account dedicated Risk Information Service Specialists; remote access via laptops; separate e-mail capabilities.

    User support: User groups/meetings*, onsite training, telephone assistance 12 hours per day*.

    Staff: 68 total, 54 professionals.

    Clients: 111 total, including 78 corporate risk management departments. Sold systems to 29 clients in 1995.

    Branch offices: Los Angeles; Chicago; Summit, N.J.; Garland, Texas.

    Officers: David B. Mathis, chairman/CEO; William D. Smith, president/COO; Walter L. White, executive vp/CFO; James F. Kemper III, Elizabeth M. Lindner, Peter M Mooney, executive vps.

    Contact: Bill Kahl, 847-320-3454.


Lindsey Morden

  • 3910 Brookside Drive, P.O. Box 6030, Tyler, Texas 75701; 903-561-6700; fax: 903-561-9407

    Software products:

    FLEX.

    Price: $35,000.

    System requirements: IBM compatible PC system; operates in DOS or Windows. Online system.

    Customized system.

    First installation: 1990.

    Total installations: 130; 60 in corporate risk management departments.

    Claims/coverages managed: General liability, property, workers comp, auto.

    Features: Manages claims, tracks policy information and reserves tracking, loss reporting, offline/ad hoc reporting, online window view, remote entry of claims/employers first reports, built-in SIU triggers, litigation management.

    User support: User groups/meetings, on site training*, telephone assistance 12 hours per day*.

    Staff: 24 total, 20 professionals.

    Clients: 760 total. Sold systems to 23 clients in 1995.

    1995 revenues: $150,000,000.

    Contact: Paul R. Maggi.

    * Included in system price.


Lumtron Technologies Inc.

  • P.O. Box 309, Woodstock, Ill. 60098; 815-568-2602; fax: 815-568-2604

    Risk management systems since: 1984.

    Software products:

    Claims Master.

    Price: $10,000.

    System requirements: IBM compatible PC system; operates in Windows.

    Customization optional.

    First installation: 1984.

    Total installations: 100; 50 in corporate risk management departments.

    Claims/coverages managed: General liability, property, workers comp, auto.

    Features: Claims processing/reporting, integrated diary system, transaction log for history of each claim, integrated word processing, industry standard and user defined claim category codes, ad hoc reporting, actuarial forecasting and analysis, spreadsheets and graphics supports, monitors claim payments and reserves. Optional modules include interface with actuarial system and service, remote reporting and risk analysis, workers' compensation medical cost analysis.

    User support: Onsite training telephone assistance eight hours per day.

    Staff: 10 total, all professionals.

    Clients: 100 total, including 50 corporate risk management departments.

    1995 revenues: 30% from hardware sales, 40% from software sales, 30% from software services.

    Officers: Daniel S. Deserto, president; Janine M. Jozwiak, CEO/treasurer.

    Contact: Daniel S. Deserto, 815-568-2602 ext. 4046


MBA Inc.

  • 36 Midvale Road, Suite 1G, Mountain Lakes, N.J. 07046-1330; 201-335-6423; fax: 201-335-9665

    Risk management systems since: 1988.

    Software products:

    Customized systems.

    System requirements: IBM compatible PC system; operates in DOS or Windows.

    Customized system.

    First installation: 1988.

    Claims/coverages managed: General liability, property, workers comp, auto, ocean marine, inland marine.

    Features: Loss transaction database management, loss development triangle production, IBNR projections, future lost cost projections, workers comp long-term disability and survivors' benefits; experience rating plan testing and development; management reports.

    User support: Onsite training, telephone assistance eight hours per day, electronic mail*.

    Staff: Five total, all professionals.

    1995 revenues: 75% from software sales, 25% from software services.

    Officers: Charles Cook, president.

    Contact: Peter Bennett.


MedView Services Inc.

  • 32991 Hamilton Court, Suite 300, Farmington Hills, Mich. 48334; 810-488-5260; fax: 810-488-5261

    Risk management systems since: 1985.

    Parent: Beverly Enterprises Inc.*

    Software products:

    MedView 2000 (Medistar).

    System requirements: IBM compatible PC system; operates in DOS, Windows or Windows NT.

    Customized system.

    First installation: 1986

    Total installations: 30 total.

    Claims/coverages managed: General liability, property, workers comp, auto, group health.

    Features: Fully automated PPO repricing; UR; electronic filing; fee scheduled validation of rules and values; medical bill history; duplicate checking; ad hoc reporting; state of the art security feature; expanded client set-up; expert user driven rule generator, including state fee schedules and users bill review criteria; batch processing; enhanced invoicing capabilities; complete ususal and customary capability. Optional modules include pharmacy module for repricing bills. System can be integrated with CompStar.

    Software products:

    CompStar.

    System requirements: IBM compatible PC system; operates in DOS, Windows, Windows '95 or Windows NT.

    Customized system.

    First installation: 1985.

    Total installations: 60; 50 in corporate risk management departments.

    Claims/coverages managed: Workers comp.

    Features: Reinsurance tracking; automated indemnity payment capabilities; enhanced security; claims adjudication; full fee schedule rates integration; EOBs, PPO and correspondence module, reserve tracking, OSHA reporting, first report of injury.

    Software products:

    MultiStar.

    System requirements: IBM compatible PC system; operates in DOS, Windows or Windows NT. Online system.

    Customized system.

    First installation: 1985.

    Total installations: Nine.

    Claims/coverages managed: General liability, property, workers comp, auto.

    Features: Legal module, report writer, claims entry, reserve tracking, payment inquiry, correspondence module, reinsurance module, report generation, allows multiple claimants per claim, allows multiple payments to single provider on one check.

    User support: User groups/meetings**, onsite training**, telephone assistance 10 hours per day**.

    Staff: 60 total, 55 professionals.

    Clients: 92 total. Sold systems to 10 clients in 1995.

    Branch offices: El Segundo, Calif.; Tampa, Fla.; Chicago; Houston.

    1995 revenues: 80% from software sales, 20% from software services.

    Officers: Debra Cerre-Ruedisili, COO; Michael Fishburn, Polly Jantzen, Michael Leep, Jerry Page, Russ Whatmore, Valerie Wilson, vps.

    Contact: Eileen Marie Hanrahan, 810-488-5260 ext. 514.

    • A purchase agreement has been signed for Value Health to acquire Medview Services Inc. The closing date has not been scheduled.
    • * Included in system price.