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Risk Management & Online Resources

Spotlight Report December 1, 1997

Vendors "C-D"

CNA Risk Management
Cantor & Co.
CertainCert L.L.C.
CommCore Consulting Group
Control Software Group Inc.
Coopers & Lybrand L.L.P.
Corporate Systems Inc.
Crawford RSG
DORN Technology Group Inc.
Copyright© 1997, 1998 Business Insurance

CNA Risk Management

CNA Plaza, Chicago, Ill. 60685; 312-822-4857; fax: 312-817-1638

Risk management systems since: 1990.

Parent: CNA Financial Corp.

Software products:

Clearview.

Price: $6,000 to $12,000.

System requirements: IBM-compatible PC system; operates in Windows. Online system.

Customization optional.

First installation: 1996.

Total installations: 500, all in corporate risk management departments.

Claims/coverages managed: General liability, casualty, workers comp, auto.

Features: Claim management through real-time, online, secured access to claim/claimant/reserve, payment, managed care and return-to-work information; adjuster and case manager notes; user notes/diary/calendar; e-mail; customer- defined data; claim analysis through real-time, online, secured user-defined search/inquiry; standard and ad hoc reports; graphing; downloading and importing capabilities into Excel, Lotus, Access; advanced analysis including loss triangles, loss capping and loss stratification reports.

User support: User groups/meetings*, onsite training*, telephone assistance 12 hours per day*, annual onsite visit*.

Staff: 60 total, 50 professionals.

Clients: 2,500 total, including 2,500 corporate risk management departments. Sold systems to 75 clients in 1996.

Branch offices: San Francisco; Duluth, Ga.; Chicago; New York; Dallas.

Officers: Peter P. Conway, president; Stephen R. Bruce, senior vp/chief marketing officer; John C. Tieman, Gail Bingham, senior vps; John R. Glancy, executive vp.

Contact: Jack Tieman.

*Included in system price.


Cantor & Co.

9100 Wilshire Blvd., Suite 445 E., Beverly Hills, Calif. 90212; 310-859-7277; fax: 310-859-7415

Risk management systems since: 1982.

Software products:

Riskmap Risk Financing.

Price: $2,195.

System requirements: IBM compatible PC system; operates in DOS, Windows. Online system.

Customization optional.

First installation: 1983.

Total installations: 140; 90 in corporate risk management departments.

Claims/coverages managed: All risks, including general liability, property, casualty, workers comp, auto.

Features: Risk financing, discounted cash flow analysis, comparative analysis, fully integrated automated graphics. Optional modules to model plans available.

Riskmap Loss Forecasting.

Price: $2,195.

System requirements: IBM compatible PC system; operates in DOS or Windows.

Customization optional.

First installation: 1984.

Total installations: 83.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Frequency and severity forecasting, cost of property/casualty and benefit plans overall and by line of coverage computations, confidence intervals for analysis, fully integrated automatic graphics, self-insured retention and deductible analysis, integrates with Riskmap Loss Develpment.

Riskmap Loss development.

Price: $1,795.

System requirements: IBM compatible PC system; operates in DOS, Windows.

Customization optional.

First installation: 1989.

Total installations: 22.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Produces development factors for total loss reserves and payouts, generates graphics, includes fully integrated automated graphics, integrates with Riskmap Loss Forecasting.

Riskmap Captive Risk Financing.

Price: $1,995.

System requirements: IBM compatible PC system; operates in DOS.

Customization optional.

First installation: 1984.

Total installations: Two.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Produces statements of income, equity and available cash; loss reporting and payment; discounted cash flow analysis; fully integrated automated graphics.

MQMS Plus Claims Management.

Price: $6,000-$40,000

System requirements: IBM compatible PC system; operates in DOS, Windows.

Customization optional.

First installation: 1987.

Total installations: 260.

Claims/coverages managed: General liability, property, casualty, workers comp, auto, professional liability, public risk.

Features: Incident reporting; safety and loss control; quality management; critical pathways; policy management; risk management; concurrent review; custom reports library; trending analysis; integrated custom graphics, including control charts; statistical reports; custom forms and letters modules; automated internal and external correspondence; customizable data dictionaries; financial analysis and reporting. Optional modules include interface to external information systems, notebook, scanning, exposure base management, litigation tracking, data dictionary, entry screens, reports and graphs.

Hospital RIMS.

Price: $9,500-$35,000.

System requirements: IBM compatible PC system; operates in DOS, Windows.

Customization optional.

First installation: 1984.

Total installations: 13, all in corporate risk management departments.

Claims/coverages managed: General liability, professional liability.

Features: Claims management; financial analysis and reporting; transaction tracking, analysis and reporting; integrated automated actuarial analysis; reinsurance analysis; cost allocation.

User support: User groups/meetings*, onsite training*, telephone assistance eight hours per day*, training seminars on using computers in risk management.

Staff: Seven total, six professionals.

Clients: 265 total. Sold systems to 15 clients in 1996.

Officers: Alan B. Cantor, president; Judith J. Szarka, vp.

*Included in system price.


CertainCert L.L.C.

8500 N. Mopac, Suite 604, Austin, Texas 78759; 888-321-2378; fax: 512-346-7593

Risk management systems since: 1995.

Software products:

CertainCert.

System requirements: IBM-compatible PC system; operates in Windows.

Customization optional.

First installation: 1995.

Total installations: 100.

Claims/coverages managed: Certificates of insurance.

Features: Assists in managing and issuing certificates of insurance. Optional modules include incoming certificate management, outgoing certificate issuance and combination package.

User support: Onsite training, telephone assistance eight hours per day, free for first 60 days.

Staff: 13 total, 10 professionals.

Branch offices: Worthington, Ohio.

Officers: James W. Smith, president/CEO; Wes Herczeg, vp-sales.

Contact: Kimberly Sylvan.


CommCore Consulting Group

888 17th St. N.W., Suite 1200, Washington, D.C. 20006; 800-659-4177; fax: 202- 331-0679

Risk management systems since: 1995.

Software products:

Crisis Plan wRiter (CPR)

Price: $1,200.

System requirements: IBM-compatible/network compatible PC system; operates in Windows.

Customization optional.

First installation: 1995.

Total installations: 100.

Claims/coverages managed: External/internal communications.

Features: Crisis plan creation, including identification, forms and crisis manuals. Optional modules include crisis simulations, crisis media training, issue monitoring.

User support: Onsite training, telephone assistance 24 hours per day*.

Officers: Andrew D. Gilman, president.

Contact: Emily Cohen, 212-213-7603.

*Included in system price.


Control Software Group Inc.

5918 Sharon Woods Blvd., Suite 230, Columbus, Ohio 43229; 800-336-7475; fax: 614-882-5570

Risk management systems since: 1986.

Software products:

Risk-Control Plus.

Price: $595.

System requirements: IBM-compatible PC system; operates in DOS, Windows.

Customization optional.

First installation: 1988.

Total installations: 197.

Claims/coverages managed: Multiple database applications to track various risk exposures.

Features: Safety management software tracks risk exposures and customizes databases for exposures tracked; user-defined custom reports; statistical and budget reports; OSHA 200 Log and 101 reports; data uploads and downloads from remote sites. Optional modules include workers comp first reports of injury.

User support: Onsite training, telephone assistance (first 90 days free), training seminars*.

OSHA Control Plus.

Price: $139.

System requirements: IBM-compatible PC system; operates in DOS, Windows.

First installation: 1993.

Total installations: 192.

Features: Safety management software; incident report and tracking system for OSHA compliance, reporting and record keeping; unlimited notefields; OSHA 200 Log and 101 reports; management reports; tracking of OSHA recordable and non- recordable incidents.

User support: Onsite training, telephone assistance (first 90 days free), training seminars*.

Staff: Six total, five professionals.

Officers: John P. Nipps, president.

*Included in system price.


Coopers & Lybrand L.L.P.

1155 Peachtree St., Suite 1100, Atlanta, Ga. 30309; 800-404-2276; fax: 404-870- 1335

Risk management systems since: 1984.

Parent: Coopers & Lybrand L.L.P.

Software products:

ReservePro.

Price: $9,600.

System requirements: IBM-compatible PC system; operates in Windows, Windows 95, Windows NT.

Customization optional.

First installation: 1984.

Total installations: 387; 25 in corporate risk management departments.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Estimates aggregate loss reserves; monitors loss experience; evaluates insurance programs; translates individual claim data; 40 actuarial methods; 200 exhibits and reports.

User support: Onsite training*, telephone assistance eight hours per day*.

Staff: Seven total, six professionals.

Clients: 25 total, including 25 corporate risk management departments. Sold systems to one client in 1996.

Branch offices: Los Angeles; San Francisco; Chicago; Boston; Parsippany, N.J.; New York; Philadelphia; Dallas; Seattle; Toronto; London.

Officers: Michael Vogler, Cathy McKeon, Michael Flaharty, principals.

Contact: Stephen Urbrock, 404-870-1401.

*Included in system price.


Corporate Systems Inc.

1200 Corporate Systems Center, Amarillo, Texas 79102; 806-376-4223; fax: 806- 376-4077

Risk management systems since: 1967.

Software products:

CS+Managed Care.

System requirements: Mainframe. Online system.

Customization optional.

First installation: 1989.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Analyzes quality, quantity, necessity and cost of medical service; adjudicates physician, hospital, pharmacy and anesthesia bills for workers comp and auto claims; automated application of appropriate state fee schedules; electronic transmission of medical bills for managed care, PPOs and claims payment systems.

CS Online.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Administers and tracks claims for property/casualty lines, including workers comp, auto liablilty, general liability, propery and crime; user acces to modules, screens and data elements through client defined networks.

CS Knowledge-Patriot.

System requirements: IBM-compatible PC system; operates in Windows, Windows NT, Windows 95.

Customization optional.

First installation: 1994.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Accesses claim and bill repricing information; querying, reporting and drill analysis; relational risk database with regularly updated data; analysis of summary and detail data in the same report; analysis of two data elements against a third set of criteria; custom designed reports and graphics; multi-dimensional analysis by drilling up, down and across data; saves files with an HTML extension.

CS TeleClaim.

System requirements: Mainframe. Online system.

Customization optional.

First installation: 1984.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Captures information for various types of loss reporting; 24-hour bilingual operater service; online or standalone systems; state form production for all states; ACORD-like or custom report production for property, liability and crime claims; customer-specific account design/setup; user-defined questions and codes; employee and vehicle demographic interface capabilities; single point reporting; catastrophic loss protocols. Optional modules include interface with employee census and location coding database.

CS Property.

System requirements: IBM-compatible PC system; operates in Windows.

First installation: 1995.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Manages and tracks property and fixed asset information by unit, subunit, location and property; lists equipment and machinery, including estimated life and depreciation methods for each property; records property improvements with value of improvement; traces inspections and ratings by date, recommendation and inspection type; pre-designed or ad hoc reporting capabilities.

CS PRISM for Windows.

System requirements: IBM-compatible PC system; operates in Windows. Mainframe, AS/400.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Administers and tracks claims for workers comp, auto, general liability, property, crime and other property/casualty lines of coverage; custom defined criteria; check processing; notes/diaries; claim file management; vocational rehabilitation tracking; word processing; interface and policy management.

User support: User groups/meetings, onsite training, telephone assistance eight hours per day*.

Staff: 444 total, 250 professionals.

Clients: 269 total.

Branch offices: Lisle, Ill.

1996 revenues: $41 million total. $41 million from risk management information systems sales and service, 100% from software sales.

Officers: Johnny Mize, president/CEO; John Champlin, vp/COO; Scott Gilmour, vp- sales/marketing; Marc Sollosy, vp/chief information officer; Mike Unruh, vp/CFO.

Contact: Carolena Cogdill, marketing manager.

*Included in system price.


Crawford RSG

1900 E. Golf Road, Suite 700, Schaumburg, Ill. 60173; 847-619-2525; fax: 847- 619-0534

Risk management systems since: 1978.

Parent: Crawford & Co.

Software products:

ParaRisk.

Price: $75,000.

System requirements: IBM-compatible PC system; operates in Windows.

Customization optional.

First installation: 1994.


Dorn Technology Group Inc.

38705 Seven Mile Road, Suite 450, Livonia, Mich. 48152; 313-462-5800; fax: 313-462-5807 Risk management systems since: 1982.

Software products:

RiskMaster/Win.

Price: $25,000-$80,000.

System requirements: IBM-compatible PC system; operates in Windows.

Customization optional.

First installation: 1982.

Total installations: 700; 450 in corporate risk management departments. Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Workers compensation; general claims; vehicle accident; claims administration; loss development; loss forecasting; policy managment; funds managment; reserve tracking; safety and loss control; OSHA; adjuster file; first report of injury; Medwatch reporting; bill review system; data import/export; data consolidation; ad hoc reporting; graphics; html output; virtual file; processing for scanned images; voice and video; acutarial reporting; incident reporting; check processing; litigation managment; diary managment; medical case management; 1099s; Internet compatible.

User support: User groups/meetings, onsite training*, telephone assistance 12 hours per day*, Internet access for support*.

Staff: 55 total, 35 professionals.

Clients: 600 total. Sold systems to 150 clients in 1996.

Branch offices: Phoenix; Tampa, Fla.

Officers: Mark Dorn, CEO; Steven Dorn, marketing.

Contact: Steven Dorn.

*Included in system price.